Privacy Policy
Effective Date: 27th Oct. 2025
At Heard (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information from merchants (“you”) who use our Shopify app and related services (the “Service”).
1. Information We Collect
- Shop and Merchant Information: Shopify store URL, email, and contact name.
- App Usage Data: logs, analytics, and performance data.
- Customer Data (via Shopify): limited order or feedback data required for app functionality.
- Support Communication: messages or attachments you send to our team.
2. How We Use the Information
- Operate and maintain the Service.
- Analyze and improve app performance.
- Communicate about support or updates.
- Comply with legal obligations.
3. Data Sharing
We never sell or rent your data. We only share data with trusted service providers or legal authorities when required by law.
4. Data Retention
Merchant data is kept only while the app is installed and for a short period after uninstalling for troubleshooting or compliance.
5. Data Security
We use industry-standard encryption and restricted access to secure your data.
6. Your Rights
- Request access or deletion of your data.
- Uninstall the app anytime to stop data collection.