Data Deletion Policy

Effective Date: 27th Oct. 2025

This policy explains how Heard handles merchant data after uninstallation or upon request.

1. Data Deletion After Uninstallation

When a merchant uninstalls the app, all data collected via Shopify APIs is deleted within 30 days. Logs and analytics are anonymized.

2. Manual Deletion Requests

Merchants may email [email protected] for immediate deletion. Requests are processed within 7 business days.

3. Backup Data

Backups containing deleted data are retained for up to 30 days for disaster recovery, then permanently erased.

4. Data Processing

Heard processes merchant data only as a data processor under Shopify’s Partner and API Terms, and never for unrelated purposes.

5. Compliance

• Data minimization
• Secure deletion and encryption
• Retention limits (GDPR-aligned)