How Heard Works
Transform your customer feedback into actionable insights in three simple steps
Install & Configure
Complete the simple settings form to customize your feedback collection
Collect Feedback
Automatically send personalized NPS surveys to your customers
Analyze & Improve
View insights, identify trends, and take action to improve customer satisfaction
Why choose Heard?
Discover the powerful features that make customer feedback management effortless and actionable
Click Survey Delivery
Automatically send personalized NPS surveys to your customers via email
Real-Time Feedback Charts
View customer satisfaction metrics and NPS scores in real-time
NPS Tracking Over Time
Monitor your customer satisfaction trends and improvements
Simple, Transparent Pricing for Heard
Start free, upgrade when you're ready. No hidden fees, cancel anytime.
Basic
Standard
Your Data is Safe with Heard
We take your privacy and security seriously. Your customer feedback is protected with enterprise-grade security measures.
End-to-end encryption (HTTPS, AES-256)
GDPR & UK Data Protection Act compliant
SOC 2 / ISO 27001-compliant hosting
Export/delete your data anytime
Only collects necessary data (NPS, optional comments, anonymized ID)
Ready to Get Started with Heard?
Join thousands of merchants already using Heard to improve customer satisfaction.